Customer Care & Return Info
3-5 days via Canada Post
RETURNS AND EXCHANGES
Returns must be initiated within 7-DAYS from ORDER DELIVERY. Returns that fall outside this window will be issued a CREDIT.
Please note SALE and PRE-ORDER items are CREDIT/EXCHANGE only.
In efforts to lessen our environmental impact we will no longer be offering free returns. These changes are keeping with our commitment to sustainability with conscious consumption in mind.
A charge of $25 per order to return and restock will be applied.
We will continue to support our customers by ensuring the return and exchange process remains as seamless as possible.
RETURNING YOUR PURCHASE
RECEIVING YOUR REFUND
Your refund will be credited to the original purchaser ́s method of payment once goods arrive back to the warehouse.
Items must be returned in unused condition with original tags and hygiene strip attached. NOTE: IF HYGIENE STRIP IS REMOVED, YOUR ITEM(S) CANNOT BE RETURNED.
Please note that ALL garments should be washed in COLD and hung dry. Always refer to the specific care instructions in the Side Seam or at the Center Back seam. White garments are susceptible to stains so please use caution with makeup and dark oils and sunscreen.
All garments can be dry cleaned should stains appear and we suggest freshening your whites yearly.
All BETH RICHARDS Garments are made with the highest quality technical stretch fabric from Italy. The fabric will soften when wet so refer to the fit guide and sustainability page to learn more.
BETH RICHARDS supports Ethical Manufacturing and all garments are Made in Canada by highly skilled workers who are experts in their trades.
At BETH RICHARDS we stand by the quality of our product and guarantee against defects in materials and workmanship for ONE YEAR. In the event repairs or replacements are needed, please email Customer Care at firstname.lastname@example.org for instructions.